Ordering custom apparel for the first time (or even the fiftieth) comes with questions. At Artik, we want the process to feel easy and transparent from start to finish. This FAQ page covers the most common questions we receive about our products, printing methods, ordering process, turnaround times, and more. If you don't find what you're looking for here, our team is always happy to help directly.

General FAQ About Custom Apparel at Artik

What products can I order?

Artik offers one of the widest selections of custom apparel and promotional products in Canada. Products include custom t-shirts, hoodies, sweatshirts, sports uniforms, headwear, tote bags, drinkware, journals, pens, office products, and a full range of promotional items. If you can put a logo on it, chances are we carry it.

What printing and decoration methods do you offer?

Three main methods are available: screen printing, embroidery, and names/numbers for sports jerseys. Screen printing is the most popular choice for bulk apparel orders and delivers vibrant, long-lasting color. Embroidery adds a premium stitched finish ideal for polos, jackets, and headwear. Names and numbers are applied using stock or vinyl options for sports team personalization.

What are the minimum order quantities?

Minimums vary depending on the decoration method:

• Screen printing: 12 pieces per design

• Embroidery: 12 or 24 pieces, depending on the item

• Names/Numbers: No bulk minimum — pricing is per jersey

Per-unit pricing drops as quantities increase for bulk orders, making larger orders significantly more cost-effective.

How do I place an order?

The easiest way to get started is to browse artik.com, find the product you want, and use the Contact Us form or call our team directly. A friendly sales representative will walk you through styles, sizes, quantities, print locations, and deadlines. Alternatively, use the online design tool to create a mockup and submit it alongside your inquiry.

Do you ship across Canada?

Yes. Production happens right here in Toronto, and shipping is available nationwide. Orders go out to clients in Ontario, British Columbia, Quebec, Alberta, and beyond. Delivery timelines vary based on order size and destination, so confirm details with our team at the time of ordering.

What file formats do you accept for artwork?

For screen printing, vector files are preferred: .ai, .cdr, and .eps. High-quality raster files are also accepted: .psd, .jpg, .png, and .pdf. Photoshop files should be submitted with layers intact at the intended print size.

What is the turnaround time for orders?

Turnaround time depends on the order size, product type, and decoration method. Standard production timelines are listed on our website. Rush orders may be available depending on current capacity. Reach out to our team early if you're working with a tight deadline.

Can I see the proof before production begins?

Yes. Art approval is part of the process. Before production starts, our team prepares a digital proof for your review. For screen printing, a test print is also run on a sample garment to confirm color and placement before the full run proceeds.

Do you work with businesses, schools, and organizations?

Artik works with clients across a wide range of industries and sectors. Marketing teams, HR departments, event organizers, universities, schools, sports leagues, restaurants, healthcare facilities, retail stores, and corporate businesses all regularly place orders with us. 

Is there a satisfaction guarantee?

Yes. Artik stands behind every order. If something isn't right, get in touch, and we'll make it right without the runaround. Our reputation over 35+ years has been built on clients coming back, and we intend to keep it that way.

Not finding the answer you need? Reach out directly, and one of our team members will get back to you promptly. Drop us a message and let's get your order moving.

Do you sell blank apparel?

No. Artik only sells custom-decorated apparel and promotional products. All items must be customized with your logo or artwork.

 

What is your minimum order quantity?

Minimums vary by product. Many apparel items start at 12 units, but some products require higher minimums depending on the item, decoration method, or supplier. If you’re unsure, our team can confirm the exact minimum for the product you need.

 

Can I order fewer than 12 items?

Artik’s minimum order is typically 12 units or more. If you’re looking for one-off or small-quantity custom apparel, we recommend Noir et Noir, a Toronto-based online company that specializes in small runs and single items.

 

Do you provide pricing on the website or by chat?

No. Pricing depends on quantity, product type, decoration method, number of print locations, and artwork details. For accurate pricing, please contact our team by phone or email and we’ll be happy to provide a custom quote.

 

How do I get a quote?

To prepare a quote, we usually need the product, quantity, artwork or logo, number of print locations, colors or full-color artwork, and your deadline. You can contact us by email or phone and a team member will guide you through the process.

 

What printing methods do you offer?

We offer screen printing, embroidery, and DTF printing. The best method depends on the product, quantity, and artwork. Our team can recommend the right option once we review your details.

 

What file types do you accept for artwork?

Vector files such as AI, EPS, or PDF are preferred. High-resolution PNG or JPG files may also work depending on the print method. All artwork is reviewed before production begins.

 

Can I bring my own garments to print on?

We generally do not accept customer-supplied garments. The only exception is for 100 percent cotton items with a minimum of 50 units, and this must be approved by our team in advance. All customer-supplied garment requests require confirmation before proceeding.

 

How long does production take?

Standard production timelines are typically two to three weeks from artwork approval. Rush orders may be available depending on product availability and production capacity. Delivery dates are confirmed by our team during the quoting process.

 

Do you ship outside of Toronto?

Yes. Artik is based in Toronto and ships across Canada. We do not ship internationally.

 

When is payment required?

Custom orders require payment before production begins. This is standard for custom manufacturing and ensures your order is scheduled correctly.

 

Can you guarantee delivery by a specific date?

We do not guarantee delivery dates without confirming details first. If you have a tight or event-driven deadline, please contact our team directly so we can review availability.

 

 

 

How Ordering Works:

Step 1: Start the Conversation

Choose a product you’re interested in and reach out by phone or email. Most Artik orders start as a conversation so we can understand your needs properly.

 

Step 2: Share Your Details

We’ll ask a few key questions such as quantity, artwork, print locations, colors or full-color design, and your deadline. This helps us recommend the right product and decoration method.

 

Step 3: Artwork Review and Quote

Once we review your artwork and order details, we’ll prepare a custom quote. Pricing varies by product and setup, which is why quotes are handled by our team rather than automated tools.

 

Step 4: Approval and Payment

After you approve the quote and artwork, payment is required before production begins. This secures your order in our production schedule.

 

Step 5: Production

Your order moves into production using the approved artwork and specifications. Standard production timelines are typically two to three weeks from artwork approval.

 

Step 6: Shipping or Pickup

When production is complete, your order is shipped anywhere in Canada or prepared for pickup, depending on your preference.

 

Important Notes:

 

• All Artik products are custom made. We do not sell blank items or ready-to-ship merchandise.
• Minimum order quantities vary by product and will be confirmed during the quoting process.
• Delivery dates and rush orders must be confirmed with our team in advance.