Frequently Asked Questions

Ordering custom apparel for the first time (or even the fiftieth) comes with questions. At Artik, we want the process to feel easy and transparent from start to finish. This FAQ page covers the most common questions we receive about our products, printing methods, ordering process, turnaround times, and more. If you don't find what you're looking for here, our team is always happy to help directly.

General FAQ About Custom Apparel at Artik

What products can I order?

Artik offers one of the widest selections of custom apparel and promotional products in Canada. Products include custom t-shirts, hoodies, sweatshirts, sports uniforms, headwear, tote bags, drinkware, journals, pens, office products, and a full range of promotional items. If you can put a logo on it, chances are we carry it.

What printing and decoration methods do you offer?

Three main methods are available: screen printing, embroidery, and names/numbers for sports jerseys. Screen printing is the most popular choice for bulk apparel orders and delivers vibrant, long-lasting color. Embroidery adds a premium stitched finish ideal for polos, jackets, and headwear. Names and numbers are applied using stock or vinyl options for sports team personalization.

What are the minimum order quantities?

Minimums vary depending on the decoration method:

  • Screen printing: 12 pieces per design

  • Embroidery: 12 or 24 pieces, depending on the item

  • Names/Numbers: No bulk minimum — pricing is per jersey

Per-unit pricing drops as quantities increase for bulk orders, making larger orders significantly more cost-effective.

How do I place an order?

The easiest way to get started is to browse artik.com, find the product you want, and use the Contact Us form or call our team directly. A friendly sales representative will walk you through styles, sizes, quantities, print locations, and deadlines. Alternatively, use the online design tool to create a mockup and submit it alongside your inquiry.

Do you ship across Canada?

Yes. Production happens right here in Toronto, and shipping is available nationwide. Orders go out to clients in Ontario, British Columbia, Quebec, Alberta, and beyond. Delivery timelines vary based on order size and destination, so confirm details with our team at the time of ordering.

What file formats do you accept for artwork?

For screen printing, vector files are preferred: .ai, .cdr, and .eps. High-quality raster files are also accepted: .psd, .jpg, .png, and .pdf. Photoshop files should be submitted with layers intact at the intended print size.

What is the turnaround time for orders?

Turnaround time depends on the order size, product type, and decoration method. Standard production timelines are listed on our website. Rush orders may be available depending on current capacity. Reach out to our team early if you're working with a tight deadline.

Can I see the proof before production begins?

Yes. Art approval is part of the process. Before production starts, our team prepares a digital proof for your review. For screen printing, a test print is also run on a sample garment to confirm color and placement before the full run proceeds.

Do you work with businesses, schools, and organizations?

Artik works with clients across a wide range of industries and sectors. Marketing teams, HR departments, event organizers, universities, schools, sports leagues, restaurants, healthcare facilities, retail stores, and corporate businesses all regularly place orders with us. 

Is there a satisfaction guarantee?

Yes. Artik stands behind every order. If something isn't right, get in touch, and we'll make it right without the runaround. Our reputation over 35+ years has been built on clients coming back, and we intend to keep it that way.

Not finding the answer you need? Reach out directly, and one of our team members will get back to you promptly. Drop us a message and let's get your order moving.